Privacy & Policy

1. Introduction

We at Tow Naija are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") that connects users with broken vehicles to tow service providers in Nigeria.

2. Information You Provide To Us

Account information: name, email address, phone number, and password Payment information: credit card details, bank account information Vehicle information: make, model, year, and registration number Profile information: profile picture, location Communication data: messages between you and tow service providers Feedback and reviews you provide

3. Information Collected Automatically

• Device information: device type, operating system, and unique device identifiers
• Usage data: interaction with the App, access times, and pages viewed
• Location data: GPS coordinates (with your consent)
• Transaction data: services requested, dates, times, amounts charged

4. Permissions

• Camera: Used for taking photos of your vehicle for damage assessment and verification purposes. We only access your camera when you choose to take a photo within the App.
• Location: Used to connect you with nearby tow service providers and track service progress.
• Storage: Used to store and access photos taken for service requests.
• Phone: Used to make emergency calls if needed during a breakdown situation

5. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To process and complete transactions
• To match you with appropriate tow service providers
• To communicate with you about services, updates, and support
• To improve our App and user experience
• To ensure the safety and security of our services
• To comply with legal obligations

6. Operator Services

We may share your information with:

• Tow Service Providers: To fulfill your service requests
• Payment Processors: To process transactions (for tow driver)
• Service Providers: Who perform services on our behalf (hosting, data analysis, etc.)
• Legal Requirements: When required by law, legal process, or government requests
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

• Access, correct, or delete your personal information
• Withdraw consent for certain data processing activities
• Opt-out of marketing communications
• Request data portability

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.